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Raving Fans: A Revolutionary Approach To Customer Service

by Ken Blanchard; Sheldon Bowles | HC | VeryGood
ThriftBooks
(3939372)
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US $4.99
ApproximatelyRM 21.35
Condition:
Very Good
“Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ”... Read moreabout condition
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Located in: Aurora, Illinois, United States
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Estimated between Wed, 6 Aug and Sat, 9 Aug to 94104
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eBay item number:143516661441
Last updated on Aug 02, 2025 00:03:51 MYTView all revisionsView all revisions

Item specifics

Condition
Very Good
A book that has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See all condition definitionsopens in a new window or tab
Seller Notes
“Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ...
Binding
Hardcover
Weight
0 lbs
Product Group
Book
IsTextBook
No
ISBN
0688123163

About this product

Product Identifiers

Publisher
HarperCollins
ISBN-10
0688123163
ISBN-13
9780688123161
eBay Product ID (ePID)
598990

Product Key Features

Book Title
Raving Fans : a Revolutionary Approach to Customer Service
Number of Pages
160 Pages
Language
English
Publication Year
1993
Topic
Customer Relations, Organizational Behavior, Management
Genre
Business & Economics
Author
Sheldon Bowles, Ken Blanchard
Format
Hardcover

Dimensions

Item Height
0.7 in
Item Weight
9.1 Oz
Item Length
8.2 in
Item Width
5.5 in

Additional Product Features

Intended Audience
Trade
LCCN
92-030255
Dewey Edition
21
Dewey Decimal
658.8/12
Synopsis
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans., Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
LC Classification Number
HF5415.5.B528 1993

Item description from the seller

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ThriftBooks

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Detailed Seller Ratings

Average for the last 12 months
Accurate description
4.9
Reasonable shipping cost
5.0
Shipping speed
5.0
Communication
4.9

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    • w***o (1178)- Feedback left by buyer.
      Past 6 months
      Verified purchase
      Thank you.
    • w***o (1178)- Feedback left by buyer.
      More than a year ago
      Verified purchase
      Good book. As described. Thanks A+++++
    • w***o (1178)- Feedback left by buyer.
      More than a year ago
      Verified purchase
      Nice book. As described. Fast Shipping. Thank you!!! A+++++
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