The Gold Standard Customer Relations CD Audiobook by Colin Cowie New Sealed

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Item specifics

Condition
Brand New: An item that has never been opened or removed from the manufacturer’s sealing. Item is in ...
Narrative Type
Nonfiction
Narrator
see pic
Type
Audiobook
Intended Audience
Adults
Run Time
5h 46min
ISBN
9781713616580
Category

About this product

Product Information

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for the world's most demanding clients. If you're searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book. Colin Cowie, one of the world's most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives readers the indisputable blueprint for creating a customer service culture that anyone can tailor to their own needs, whether you're a shopkeeper, corporate marketing director, or budding event planner Upon coming to the United States from South Africa with $400 in his pocket, Colin built his highly successful catering and event planning business from the ground up to become event planner to the most respected tastemakers and personalities in the world--including Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, and Kim Kardashian, to name a few. In this book, you will: Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team. Learn how you can align your vision with your essential mission statement. Discover the core values, including service and accountability, that fuel Colin's customer care ethos, and how you can apply those values to your own business. Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers. Become armed to inspire and empower your team. Be guided to create your own 'bible' of scripts, protocols, and procedures that will streamline customer care situations while making every customer feel like their individual desires are being taken care of. Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn't complain when something goes wrong than one who does.

Product Identifiers

Publisher
Brilliance Publishing, Inc.
ISBN-10
1713616580
ISBN-13
9781713616580
eBay Product ID (ePID)
24050399111

Product Key Features

Publication Year
2021
Topic
Industries / Service, Customer Relations, Industries / Hospitality, Travel & Tourism
Book Title
Gold Standard : Giving Your Customers What They Didn't Know They Wanted
Language
English
Genre
Business & Economics
Author
Colin Cowie
Format
Compact Disc

Dimensions

Item Height
0.6in
Item Length
5.5in
Item Weight
8.3 Oz
Item Width
6.5in

Additional Product Features

Intended Audience
Trade
Dewey Edition
23
Number of Volumes
5 Vols.
Dewey Decimal
658.8/12
Edition Description
Unabridged Edition

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