You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member.
Returns and refunds
- Top returns and refunds articles for you
- Buying as a guest2 min article
- Get help if you bought as a guest3 min article
If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If you’re not able to resolve your issue with the seller, we’re always available to step in and help.
- Get help with an item that hasn't arrived4 min article
If your item hasn't arrived, you can ask the seller for a refund. Some sellers may also be able to send you out a replacement item, if they have one.
Where's my item?
- Get help with an item that hasn't arrived4 min article
If your item hasn't arrived, you can ask the seller for a refund. Some sellers may also be able to send you out a replacement item, if they have one.
- Tracking your item1 min article
You can follow your package online all the way to your shipping address when the seller uploads tracking information.
Returning items
- Return an item4 min article
This article applies to cross-border transactions.
If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it. If you've changed your mind about a purchase, you can ask the seller if they'll accept a return.
- Get help if you bought as a guest3 min article
If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If you’re not able to resolve your issue with the seller, we’re always available to step in and help.
How sellers manage returns and refunds
- Help a buyer with an item they didn’t receive3 min article
If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered.
- How to handle a return request as a sellerYou can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return.4 min article
- Ask eBay to step in and help for sellers (CBT only)2 min article
If your cross-border transaction (CBT) buyer lets you know about an issue with their purchase and you can’t resolve their problem within 3 business days, you can ask us to step in and help.
- Appeal eBay’s decision about a return or missing item for sellers (CBT only)If you don’t agree with our decision after we’ve stepped in to help resolve an issue between you and your cross-border transation (CBT) buyer, you can appeal by providing new information within 30 days of the case being closed.2 min article
- Refunding buyers2 min article
Depending on the situation, there are a number of ways a refund can be issued. Refunds can be issued by you, or by eBay.
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