Learning about eBay's selling policies before you list an item will help you to avoid unintentionally breaking rules. eBay’s selling policies are updated to respond to marketplace, Community and security issues, so it is important to check them regularly for changes.
Activity on eBay is required to:
- Follow all applicable laws
- Respect the rights of third parties
- Follow the eBay User Agreement
- Follow this eBay policy
If activity doesn’t meet these requirements, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: administratively ending listings or cancelling transactions, hiding or lowering the placement of listings in search results, lowering seller rating, restricting buying or selling, forfeiture of fees, loss of buyer or seller protections, restricting access to member communication and rating tools, removing feedback, and account suspension.
Every seller must know and follow:
- Rules about Prohibited and Restricted Items – What items can and cannot be listed
- Rules about Intellectual Property – Items and listings that have the potential of violating certain copyrights, trademarks, or other rights. Intellectual property owners can report listings as part of eBay’s Verified Rights Owner (VeRO) Programme - opens in new window or tab
- Rules for Listings – Actions that are not allowed in listings
- Rules for Accepted Payments – Forms of payment that sellers may accept from buyers
In addition to the above rules, here are some additional policy violations not permitted on eBay:
- Seller Non-performance – Sellers must honour the transaction contract. Sellers cannot fail to deliver an item for which payment was accepted, significantly misrepresent an item by not meeting the terms and item description outlined in the listing, or refuse to accept payment for an item at the end of a successful sale.
- Shill Bidding – Sellers must not bid on their own item, or have family members, roommates or employees bid on their item.
- Tax Policy – Sellers must pay relevant fees and taxes.
To report a policy violation, contact us. After your report is received:
- eBay will consider the circumstances of an alleged policy violation and the user's trading record before taking action.
- Disciplinary action may result in listing cancellation, limits on account privileges, account suspension, and forfeit of eBay fees on cancelled listings.
- If a complaint can't be proven with certainty, eBay may take no action.
- Due to privacy issues, it's not possible for eBay to discuss the results of an investigation.