3 min article

Rules for everyone

One of the foundations of the eBay experience is the level of trust between all members of the eBay community. To maintain that trust, we expect all members to treat each other with respect.

There are rules that all eBay members, both buyers and sellers, need to know and follow. These rules are created to protect you and to keep eBay a safe place to buy, sell, and participate in the community.

When a buyer or seller issue comes up, depending on the particular situation, eBay may consider an individual’s performance history and the specific circumstances, which can influence how we apply our rules and policies. At our discretion, eBay may choose to be more lenient with policy enforcement, with the goal of doing the right thing in the circumstances.

Activity on eBay is required to:

  • Follow all applicable laws
  • Respect the rights of third parties
  • Follow the eBay User Agreement
  • Follow this eBay policy

If activity doesn’t meet these requirements, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: administratively ending listings or cancelling transactions, hiding or lowering the placement of listings in search results, lowering seller rating, restricting buying or selling, forfeiture of fees, loss of buyer or seller protections, restricting access to member communication and rating tools, removing feedback, and account suspension.

Rules about general member conduct

eBay members are not allowed to:

In addition to rules that apply to all eBay members, eBay also has rules specifically about Feedback, buying, and selling.

Rules about identity

eBay members: 

Rules about communicating with other eBay members

eBay members:

Rules about eBay's responsibilities

  • eBay's Privacy Policy specifies how your personal information is used.
  • eBay's outage policy allows sellers compensation if the site experiences an extended outage.
  • eBay employees are bound by all eBay policies and need to identify themselves as eBay employees when they bid, list an item, or submit content to the site.
  • eBay appreciates your ideas, but considers these unsolicited idea submissions as non-binding.

Other questions you may have

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