If we believe your account has been accessed by a third party, we'll place a temporary restriction on your account for your safety. See how to get help with a hacked account

If your eBay account has been restricted or suspended, check your Messages for our email with details of what you need to do to get your account back.

Go to Messages - opens in new window or tab

Why your account was restricted or suspended

We usually place restrictions or suspensions on accounts for the following reasons:

You may have violated one of our rules or policies
We haven't been able to verify your account information
We suspect your account may have been accessed by a third party

How to have your account reinstated

Getting your account reinstated may be as simple as waiting for a temporary suspension to end, making changes to your listings, or sending us some more information – it depends on the reason your account was restricted or suspended. All the details will be in the message we've sent you.

If your account is not registered to eBay Managed Payments, you may need to complete seller registration before your account will become fully reinstated.

Tip
Most account restrictions or suspensions can be resolved by following the steps we gave you in the email in your Messages.

What happens while an account is restricted or suspended

Depending on the reason for the restriction or suspension, you may not be able to:

bid, buy, or sell
leave feedback
create new listings or revise existing listings
contact bidders
reply to your eBay messages
update your personal information

When your account is restricted or suspended, we may end listings early.

Fake account restriction and suspension notices

Watch out for spoof (fake) emails about account restrictions or suspensions. To confirm that an email was sent from eBay, check your Messages - opens in new window or tab. If you can't find a copy of the email there, then it wasn't from eBay. Learn how to recognize spoof emails.

Your account status