Delivery & Returns

Returns

Our no quibbles returns policy means you may return an item for any reason for either a refund or exchange. All we ask is the product(s) are returned in the same condition they were sent, unworn except for tried on for fit and sizing, with all tags attached and in the original packaging withing 14 days of receiving delivery of the item(s) purchased.

Please return with the invoice that was sent with your purchase and fill out the return form on the reverse of the invoice. Please state the reason for return. If you can not locate the invoice please send a note with your return stating your ebay user id and reason for return, this will make it easier for us to deal with the return quickly. Once the item has been received you will receive a full refund minus any P&P charged on the order. If P&P was free then you will receive a full refund. We only refund return P&P costs if the goods are faulty, for all other returns we do not refund return P&P costs.

Delivery

We aim to post the goods within 1 working day after cleared payment has been received, however we usually post all items that are bought 3pm on a working day on the same day. We will keep you informed via e-mail when we dispatch your purchase.

UK Postage:

Your purchase will be sent via Royal Mail 1st Class Recorded or Royal Mail Special Delivery delivery depending on the choice you select. We aim to post the goods the next working day after cleared payment has been received. We will inform you via e-mail when you purchase has been dispatched along with the tracking number for your parcel.

Standard Royal Mail Policy:

It is standard Royal Mail policy to return packages to the local Royal Mail sorting office if the recipiant is unavailable to accept a delivery. You can then call them to arrange re-delivery or pick-up, if you do not know the location or contact number for your local Royal Mail sorting office contact us and we will find out for you.If your purchase is not collected or re-delivery arranged within 3 weeks Royal Mail will return the package to us. We can then re-send the item to you, however we would require you to repay the original postage cost. We can also give you a refund minus the original postage costs. In the unlikely event that you do not receive your item we can either offer you a full refund or an exchange. All deliveries are sent recorded and so the delivery status can be traced from the Royal Mail website, if you would like to have your Track and Trace number please message us to request it.

International Postage:

We offer worldwide postage at very competitive prices.

If you have any questions please do not hesitate to contact us via the ebay messaging service.

About Us

We are an up and coming ebay business. Please join our mailing list so we can keep you updated of our new products.

Contact Us

If you have any further questions please so not hesitate to contact us at sales@bypublicdemand.com or via the ebay messaging service.

We aim to reply to all queries within 1 working day. Our customer services department is open from 9am till 5.30pm Monday to Friday, and 10am till 4pm on Saturday and Sunday. We may also reply to queries at other times.