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Postage and handling | To | Service | Estimated delivery* |
|---|---|---|---|
Free postage | Malaysia | Standard mail | Varies |
Domestic handling time |
|---|
Will usually post within 3 business days of receiving cleared payment- opens in a new window or tab. |
Item must be returned within | Refund will be given as |
30 days after the buyer receives it | Money Back |
| The buyer is responsible for return postage costs. |
Return policy details |
The Penang Bookshelf's customers may return a book for a refund and/or exchange (if a copy is available from our stock) within the following terms and conditions:
Lost in Transit/Book Did Not Arrive:
If the order does not arrive within 7 days of the estimated delivery date for shipments within Malaysia, or within 14 days of the estimated delivery date for shipments outside Malaysia, you are eligible for a full refund of the purchase price, including shipping costs. You must contact The Penang Bookshelf within 30 days of the estimated delivery date to initiate a refund for an order lost in transit.
Incomplete or Incorrect Address Provided by Customer/Unclaimed/Returned to Sender/Etc.:
If the book is returned to The Penang Bookshelf for one of the above reasons, or a similar reason, the refund price will include the book price only. You must contact The Penang Bookshelf within 30 days of the estimated delivery date to initiate this refund.
Incorrect Book/Not as Described/Damaged Before or In Transit:
You are eligible to receive a full refund of the purchase price, including shipping costs, if your return is a result of an error on the The Penang Bookshelf's part. Refunds on return shipping costs are at the discretion of The Penang Bookshelf. To receive a refund, you must send the item directly to The Penang Bookshelf within 30 days of the estimated delivery date and in the same condition in which it was received. |
| Payment method | Buyer protection on eBay |
|---|---|
![]() | Pay with PayPal and stay 100% Protected. Learn more |
Bank Deposit | Pay via Bank deposit and stay protected up to RM 750. Learn more |
Personal cheque | Buyer Protection Not Applicable. Learn more |
Other - See seller's payment instructions | Buyer Protection Not Applicable. Learn more |